Terms & Conditions

1.    Pricing
a.    All prices are in US Dollars. No sales tax is charged for all orders.
b.    We offer wholesale pricing, with bulk purchase discounts to dealers or resellers. If you are a hobby retailer, please email us to sales@marrowproduction.com and buy from us with the wholesale pricing.
c.    All prices are subject to change without notice.


2.    Payment Method
We accept Paypal for payment. It is not require having a Paypal account in order to complete the payment via Paypal. Paypal allows you to make payments using a variety of methods including: PayPal Balance, PayPal Credit, bank account and credit card.

3.    Shipping
We offers you 3 shipping options:
a. SpeedPost by HK Post
b. Airmail by HK Post
c. Surface Mail by HK Post
 
The shipping transfer time is depending on the shipping option you choose, the destination and what items you order.
For examples, for USA, Canada or European countries, the shipping transfer days are estimated to be:
SpeedPost by HK Post: 2 to 4 business days
Airmail by HK Post: 6 to 14 business days
Surface Mail by HK Post: 1.5 to 3 months
Tips: Shorter shipping transfer days for Southeast Asia or Australia, while longer shipping transfer days for South America should be expected.
We may upgrade some of the Speedpost shipment to UPS Express, at Marrow Production Ltd’s discretion.

Shipping and Handling Charges
Shipping and handling charges are calculated based on the gross weight and the destination of your order, including package box and the packaging materials. You can select any option, and the system will show you the shipping charges on each detailed product description screen.
Tips: when you order multiple items, you are able to save the shipping cost as the shipping cost per kilogram decreases as the package gets heavier.
Delivering the best possible price on every item, including the shipping charges to our customers is our ultimate goal.
 
Delivery
In case your requested shipping address is different from your registered address with us, we will email you to reconfirm the address. There will be an additional fee to the buyer for incorrect or mistyped shipping addresses, which is charged by courier.
Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.
All returned or refused shipments are subject to a 15%


Insurance
When you are selected to ship via SpeedPost, your packages will be insured up to a certain amount. Shipment by airmail or surface mail will not be insured and at customers' own risk.
Marrow Production Ltd will not hold any responsibility after the package leaves the store. However, we will try our effort to trace and retrieve any potentially lost parcel. Most credit card companies will insure your transaction up to a certain value, please check with them for details.


4.    Import Duty and Taxes
Custom policies vary from country to country. For example, there should be no import duty or taxes on plastic model kits for U.S. However, customers in other countries will usually have to pay import duty or taxes. Your orders may be subject to import duties and taxes and any additional charges for custom clearance and must be borne by you. Marrow Production Ltd has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and duties and taxes. Taxation and import duties also might not be applied if customs does not inspect your package. When ordering from Marrow Production Ltd, you are considered as the importer of goods and must comply with all the laws and requirements of your country. Please contact your local customs office for further information.
If the package is refused and returned to us due to your refusal to pay customs tax and duties, you will be responsible for the return shipping charges and a re-stocking fee of 15% of your order amount. Shipping fees are not refundable. The remaining balance will then be refunded back to you.


5.    Return Policy
Returning Merchandise
We do not offer a MONEY-BACK guarantee.
Damaged Returns
If you receive items damaged via SpeedPost, please take the following steps to make a claim. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted the delivery and then find shipping damage, please save all packaging material and documents and email us at shipping@marrowproduction.com for assistance. We will then notify the shipping agent and take appropriate action to make the claim.
If you receive the package damaged via AirMail or Surface Mail V HK Post, you should inquire your local post office, showing them the damage (it is best if they witness you open the box), and filing a damage claim, as procedures vary country by country. Or you can contact us at shipping@marrowproduction.com for assistance.
Marrow Production Ltd assumes no financial obligation for items received damaged. But, we will try best to help you to solve the problem.


6.    Price, Shipping Charges and/or Description Changes and Typographical Error
Although, we do our best to ensure accuracy of site content, we do not guarantee site content. We reserve the right to change all prices, photos and descriptions at any time without notice. Marrow Production Ltd maintains no responsibility for unintentional errors.
In the event of the typographical error or incorrect information of pricing and product on our site, we shall have the right to refuse or cancel any such orders and correct any disparities at its sole discretion whether or not the order has been confirmed.
Before we ship any goods, we verify prices of products sold by Marrowproduction.com. If there is discrepancy exists, we will contact you for instructions before shipping or cancel your order and notify you of such cancellation.
 
7.    Applicable Law
These Terms and Conditions will be interpreted, construed and enforced in all respects in accordance with the laws of Hong Kong and you and the Shop irrevocably submit to the non-exclusive jurisdiction of the Hong Kong courts.
These terms and conditions are subject to change without prior written notice at any time, in Lucky Model's sole discretion.
If you have any questions, please contact us at info@marrowproduction.com.